Refund & Reprint Policy
CA Printing produces custom printed products to the specifications selected by the customer. Custom orders generally cannot be cancelled or refunded once production has started.
Before production
Contact us immediately at info@caprinting.ca or 604-370-5500 if you need to change or cancel an order. We will confirm whether production has started and whether artwork, setup, material, or processing charges have been incurred.
Production errors and defects
If CA Printing made a production error or your order has a material defect, contact us within 7 days of delivery or pickup with your order number, a description, and clear photos. After review, we may provide a reprint, replacement, correction, store credit, or refund for the affected portion.
Artwork and approved proofs
Customers are responsible for checking spelling, images, colours, dimensions, page order, bleeds, margins, and other artwork details before approving production. We are not responsible for errors present in customer artwork or an approved proof, including low-resolution images, missing bleed, incorrect colours, or incorrect dimensions.
Product-specific details
Some products require special production steps, materials, finishing, or turnaround times. The product page for the selected product, together with any quote or written confirmation from our team, forms part of the order specifications. This is especially important while some products are not yet connected to the online catalogue.
Shortages and shipping damage
Report shortages, missing packages, or visible shipping damage as soon as possible. Keep the packaging and shipping materials while we review the issue.
Contact info@caprinting.ca or 604-370-5500.